Feedback is the most powerful, ill-used and underutilised management tool. In fact, our research shows that 76% of people do not get the feedback they need. Most of us find it easier to avoid giving feedback than to give it.
In the new work-from-anywhere workplace, badly given feedback can alienate or damage working relationships and undermine a person’s confidence.
Moreover, traditional anonymous 360 assessments can actually backfire, damaging working relationships, team morale and performance
It is therefore critical that leaders master the skills of giving open, proactive feedback to avoid conflict, disengagement, and a lack of trust.