Every business has the same core processes such as sales, purchasing, inventory, production and accounting. Having clearly defined, repeatable, predictable systems and processes is the key to sustainable and predictable growth. Processes provide a means of managing increased workloads while maintaining or increasing efficiency, thereby allow businesses to scale. Just look at the success of the franchise model.
Defining and documenting your business processes means you can train people in how to do their jobs so the business can deliver a consistent product or experience, regardless of the individual performing the task. This reduces the worry of reduced service levels if staff are ill, on holiday or leave the business. It also provides the opportunity to improve the process by eliminating, automating and delegating tasks so people are freed from boring admin and able to focus on the areas where they excel.
I’ve helped businesses define, document and train their core business processes in areas such as customer service/sales and logistics, purchasing, warehouse/inventory management, production planning, quality management, accounts payable and receivable and credit control.
See how mapping your business processes can save you time and money – Get in touch today